Regional Training 2016

Regional Training prepares front-line visitor information staff for the summer with training on basic visitor servicing skills. During regional training, staff will learn how to make their visitor’s journey in Alberta exceptional through:

  • Developing and improving customer service skills at the visitor information centre (VIC)
  • Developing and improving product knowledge: What to see and do in Alberta!
  • Creating the Experience: how to get the visitor excited about all there is to see and do in the province!
  • Using Tools of the Trade: how to use relevant tourism guides, maps and websites!

Regional Training takes place between May-July and is typically held in Lethbridge, Calgary, northern Alberta and central Alberta. For more information regarding this event, please contact spring.training@gov.ab.ca.

Last reviewed/revised: August 18, 2015
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